Privacy Policy

1. Introduction

Teratek Pty Ltd (ABN 63 637 441 779) ("Teratek", "we", "us") is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, hold, use, and disclose personal information when you interact with our website, contact us, subscribe to our services, or engage with our marketing materials.

2. Personal Information We Collect

We collect personal information directly from you when you interact with our website or services.

• Contact and Enquiry Data: When you submit an enquiry or sign-up form on our website, we collect the details you choose to provide, such as your name, email address, and message.
• Form Processing: We may use built-in forms to collect and administer these requests.
• Website Usage Data: We capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay.
• Technical Identifiers: This usage data includes details of your interaction with the site and a truncated version of your IP address.

3. How We Use Your Information

Your personal information is used to provide the technology consulting services you request, improve our offerings, and comply with legal obligations. We do not sell your personal data to third parties.

• Service Delivery: To respond to your enquiries and administer your requests.
• Marketing Communications: To send you promotional materials, newsletters, and updates regarding our services and Microsoft solutions, provided you have not opted out.
• Site Optimisation & Security: To determine the popularity of products and services, optimise our site, and maintain fraud and security monitoring.
• Advertising: To market our products and services based on your online activity and interactions with our website.

4. Cookies and Website Analytics

Our website uses first and third-party cookies and other tracking technologies to enhance your user experience, recognize your browser, and capture certain information.

• Essential Cookies: Necessary for the fundamental operation of our website.
• Performance and Analytics Cookies: We use Google Analytics to understand website traffic and usage.
• Behavioral Tracking: We work with Microsoft Clarity to capture behavioral metrics, heatmaps, and session replay to improve our products and services.
• Advertising Cookies: We partner with Microsoft Advertising to capture usage data to inform our marketing efforts.
• Managing Cookies: You can control or refuse cookies through your browser settings. However, disabling cookies may affect the functionality and performance of the website.

5. Data Security and Retention

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

• Retention: When personal information is no longer needed for a permitted purpose, we destroy or de-identify it in accordance with APP 11.2.

6. Overseas Disclosure

While Teratek is an Australian company, some of our website analytics and advertising partners operate globally.

• Global Providers: Microsoft and Google are global providers and may process website-analytics and advertising data on infrastructure located outside Australia, including in the United States.

7. Data Breaches

Teratek complies with the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act.

• Assessment: If we become aware of a suspected eligible data breach, we will assess it promptly and within 30 days.
• Notification: Where we conclude that a data breach is an "eligible data breach" (a breach likely to result in serious harm and not remediated in time to avoid that harm), we will notify the Office of the Australian Information Commissioner and the affected individuals as soon as practicable.

8. Access, Correction, and Complaints

You have the right to request access to the personal information we hold about you, or request a correction if you believe it is incorrect, incomplete, or outdated.

• Response Time: We respond to access requests, correction requests, and privacy complaints within 30 days.
• Escalation: If you are dissatisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Contact Information

If you have any questions, concerns, or data requests, please contact us at:

• General Email: info@teratek.com.au
• Privacy Officer: marketing@teratek.com.au
• NSW Office: 272 Crawford Street, Queanbeyan NSW 2620, Australia
• ACT Office: Level 4 & 5/15 Moore St, Canberra ACT 2601, Australia