Our work / Public sector
Enterprise Architectural Solution for TGA
A single Dynamics 365 case management platform for previously disconnected processes.
- The people
- Assessors, manufacturers, agents and sponsors
- The focus
- A single Dynamics 365 case management platform for previously disconnected processes.
- The account
- Teratek’s account of the engagement. Outcomes are described qualitatively.
Workplace photographyThe people and the challenge
Manufacturers, agents and sponsors needed to make submissions to TGA, while internal teams needed a clearer way to manage them. Disconnected legacy systems made it harder to keep processes aligned with changing legislative requirements.
Connecting the work
Teratek developed program-level architecture and helped design and implement Dynamics 365 case management with a Dataverse Portal. The work connected submission handling and reporting within a platform that could evolve with the organisation.
What changed
Previously disconnected systems were brought together in one case management platform. The portal provided a more straightforward submission process for stakeholders, while the architecture established a foundation for future changes.
Why it matters
The value of a connected platform lies in the work it supports: clearer records, more consistent processes and a simpler path for the people making and assessing submissions. This is a qualitative project account; no numerical productivity improvement is claimed.
Project account by Teratek. For scope and applicability to your organisation, please talk with our team.
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